Return and Refund
CANCELLATION, RETURN AND REFUND POLICY
Bany Products,( “we”, “us” or “our”) is managing and operating the mobile application/website www.Banyproducts.com (collectively referred to as the “Banyproducts”) through which it inter alia facilitates the sale related products (“Products”) to the users of the Banyproducts (“User” or “Users” or “you” or “your”).
We aim to provide the best customer experience to our Users beginning from placing an order to initiating a return. While transacting on the Banyproducts, you can expect a hassle-free experience in returning the Product that you have ordered and can rely on us as your preferred shopping destination.
This cancellation, return and refund policy (“Policy”), together with the Terms sets out our procedures and policies in accepting Product cancellation, return and refund thereof.
- APPLICABILITY OF POLICY
1.1 By agreeing to use the Banyproducts and/or initiating a request for purchase of Product(s) on the Banyproducts, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Banyproducts.
1.2 Please note that we may from time to time change the terms of the Policy that govern your return, refund or cancellation of an order for Products on the Banyproducts. Every time you wish to use the Banyproducts, please check the Policy to ensure you understand the terms and conditions that apply at that time.
- TERMS FOR CANCELLATION, RETURN AND REFUND OF ORDERS
2.1. Cancellation of Products
(a) You can cancel orders for Products partially or fully prior to the shipment of the Products is initiated. Orders cannot be canceled once the Product has been shipped.
(b) In case you change your mind in relation to a particular order of the Products, you may cancel the placed purchase order, by referencing the unique tracking identity number (which enables the User in tracking the status of delivery of the purchased Products) received by you from us and requesting us to process a cancellation by sending an email to Urban Ladder
(c) On receipt of the cancellation, we shall cancel the order and initiate the refund for the Products within 7 (Seven) business days from the receipt of the cancellation request from you or pick up of the products, if applicable. The amount shall be refunded to you through the same mode of payment used by you for the purchase. All refunds shall be subject to applicable policies and charges of the User’s bank/ financial institution.
(d) Once you place an order for a made-to-order product, we immediately initiate a specialized production process tailored to your requirements. Since these items are custom-made just for you, we regret to inform you that cancellations or modifications will not be possible once the order has been placed. We understand that circumstances may change, and we want to assure you that our team is here to assist with any concerns you may have. Before placing your order, we recommend carefully reviewing the product specifications and double-checking your customization details to ensure accuracy.
(e) For certain products we offer cancellations until the product is Shipped. Complaints raised within 7 days post the delivery related to damage and defective products are eligible for repair/replacement..
(f) For certain products like Made-to-order(MTO) which are customized and tailored to your needs, unfortunately no cancellations are allowed after placing the order. Complaints raised within 7 days post the delivery related to damage and defective products are eligible for repair/replacement.
(g) The cancellation policies mentioned here do not apply to certain pin codes. To know the specific cancellation policy for your delivery location, please enter your pin code in the box provided on the Banyproducts.
(h) The Product specific cancellation policy will be mentioned on the product listing page. The cancellation policy for third party Products will be mentioned on such Product listing page.
2.2 Return of Products
(a) You may initiate the request for return of the Product if: (i) Product is damaged; (b) both the Product and shipping package have been damaged; (iii) Product is defective or is not in working condition; (iv) parts of the Product or accessory is missing; or (v) the Product ordered is different from what was ordered basis the Product description provided on the Banyproducts; You shall initiate such requests for a return within 7 (seven) days from the date on which you receive the delivery of the Product (“Return Period”).
(b) You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We would accept the request f